Customer Support Automation: How Businesses Can Scale Service Without Losing the Human Touch

by Travisbeckham — A growing customer base is usually good news. The support queue that grows alongside it is not.

Medium·2d ago

Agent Harnesses Are Becoming Commodities. The Business Logic Is Not.

by Yingzuoliu — What changes when an agent moves from research, to back-office automation, to customer service, HR, and real-world actions.

Medium·4d ago

From Customer Service to Risk Operations: Practical Agentic AI Use Cases in Banking

by Dextra Labs — There’s a pattern in how banks adopt AI that repeats across almost every institution we work with.

Medium·Sep 18

AI Chatbot for Customer Service: Why Every Business Needs One in 2026

by Kundhan — Twenty minutes on hold. Same three bars of hold music looping over and over. And the question you’re waiting to ask would’ve taken thirty…

Medium·Sep 10

CARIBBEAN AIRLINES EXPANDS CUSTOMER SERVICE OPTIONS WITH LUXURY AIRPORT TAXI SERVICE

GlobeNewswire·Sep 3

How Small Businesses can use AI without a Big Budget

by Divyanshi Dodiyar — Practical ways small businesses can use artificial intelligence for marketing, customer service and everyday productivity.

Medium·2d ago

How I Integrated AI into Our Customer Service Strategy Without Breakdowns

by Global Threads — I run support operations for a small team that grew faster than our headcount ever did. Eighteen months ago, I was the one telling my boss…

Medium·4d ago

Aldi AI Customer Service Response: The Prompt Nobody Deleted

Two hairs in a dip, then a reply with the instructions still attached. The Aldi AI customer service response shows where automation slips. The post Aldi AI Customer Service Response: The Prompt...

AIMiracle.ai·Sep 15

Telecom AI Agents: How to Govern Autonomy Safely

by Circles.Life — A practical framework for deciding when AI agents in telecom customer service have earned the autonomy to act and when humans should remain

Circles.Life·Sep 9

M&T Bank expands enterprise AI after years of technology overhaul

M&T Bank has deployed AI copilots to more than 15,000 employees as the US regional bank applies AI to internal operations, customer service, software development, and risk management. The bank uses...

AI News·Sep 4

AI Agents vs AI Chatbots: What’s the Difference in 2026?

by SolveMotive — In February 2024, Klarna turned on an AI assistant built with OpenAI and watched it handle two-thirds of the company’s customer service…

Medium·Sep 2

The Customer Who Never Hangs Up

by Rendy Dalimunthe — Browser agents are arriving on both sides of customer service at once. What they can really do, what they cost in a place like Jakarta and…

Medium·2d ago

Twenty minutes with the CEO of ElevenLabs, now reportedly valued at $22 billion

ElevenLabs powers the AI voice on the other end of a lot of customer service calls, and its CEO told me this week that businesses should probably tell you that — at least until getting a machine is...

TechCrunch AI·5d ago

Why So Many Customer-Service Bots Make AI Look Stupid

by Alex Gault — People now routinely use AI systems like ChatGPT to explain things they don’t understand, help them make complicated decisions, analyze…

Medium·Sep 13

How AI Chatbots Are Transforming Customer Service and Sales

by Jenelia Impacto — Customers today expect more than quick responses. They expect businesses to understand their questions, respond instantly, provide…

Medium·Sep 8

Cheap AI at the Front, Expensive Infrastructure Behind It

by The Ai Consultancy — An AI service can become cheaper for its customer while the system producing it becomes more capital intensive.

Medium·Sep 3

Feature Engineering: Helping Models See What We See

by Monika Tomanek — Imagine you want to predict which customers might cancel a subscription. You have these facts about one customer: used the service for 600…

Medium·Sep 2