Safaricom faces lawsuit over number recycling and withheld customer balances

Telecompaper·3d ago

Introducing Rivet — AI customer chat for ecommerce

by Top X — Rivet is an AI customer service chatbot for online stores.

Medium·Aug 4

5 Jobs Where Human Intelligence Still Beats Artificial Intelligence

by Karen Becker — Artificial intelligence (AI) is transforming the way people work. From writing and data analysis to customer service and software…

Medium·Jul 28

Everyone Is Automating Customer Service With AI. We Think Most of Them Are Making a Mistake.

by Desmond — Full automation sounds like the future. We’ve seen what it actually produces. It’s not good.

Medium·Jul 19

Kenyan Court Rules Safaricom, DTB Must Pay Customer KES 4.4M After SIM Swap Fraud

Techweez·Jul 13

Why AI Agent Memory Architecture Matters for Customer Service

by Devashish Datt Mamgain — Most AI agent implementations treat memory as a single context blob: everything the agent has ever seen, concatenated into a prompt and passed forward. That works well enough in demos. It breaks down...

Towards AI·Jul 11

τ-bench Explained: Can an AI Agent Be Helpful and Still Follow the Rules?

by Riddhi Kamleshkumar Vyas — Why customer-service agents need more than good conversation, and how τ-bench tests tool use, policy compliance, and consistency

Medium·4d ago

Why AI Cyber Security Should Be Part of Every AI Project From Day One

by aniljith — Artificial intelligence is helping businesses improve customer service, automate repetitive tasks, analyze large datasets, and support…

Medium·Aug 3

AI Can Write the Objective. Can It Defend It?

by JENNIFER THOMPSON — Ask any current AI model to write learning objectives for a customer service course and, in about three seconds, you will get something…

Medium·Jul 24

My Ebike Delivery Went Missing. When I Tried to Recover It, I Ended Up in Chatbot Hell

Companies’ increasing reliance on AI chatbots isn’t making the customer service experience smarter. It’s just making it more infuriating.

Wired AI·Jul 15

Court finds Safaricom, DTB negligent after fraudsters stole Sh4.4 million from customer’s account

The Eastleigh Voice·Jul 13

How Deutsche Telekom is rewiring telecommunications with AI

How Deutsche Telekom is becoming an AI-native telco with OpenAI-transforming customer service, employee workflows, network operations, and the future of voice.

OpenAI·Jul 10

Enterprise AI Governance: A Practical Framework for Building Secure, Responsible, and Scalable AI…

by synovergetechnologies — Artificial intelligence has moved beyond experimentation. Today, enterprises are integrating AI into customer service, software…

Stackademic·Aug 7

Production Postmortems #2: The Support Agent That Invented a Policy — and Cost Its Company in Court

by Suresh Kumar Ariya Gowder — A customer-service chatbot confidently described a refund policy that didn’t exist. A tribunal ruled the company had to honor it anyway…

Think in AI Agents·Jul 31

How to Land a Job in AI Security: A Practical Career Roadmap

by Vivian Aranha — Artificial intelligence is rapidly becoming part of customer service, software development, finance, healthcare, cybersecurity, operations…

DevSecOps & AI·Jul 20

Kenyan court orders Safaricom to pay over KES 1 bln for M-Pesa copyright infringement

Telecompaper·Jul 13

Why AI Psychology is a Critical Foundation for Chatbot Builders Today?

by Vaishali Lambe - The Curious Mind — As AI chatbots become more pervasive in customer service, internal workflows, and conversational interfaces, understanding how humans…

Medium·Jul 11

How to Build an AI Contact Center on Teams: A Practical Guide

by Altigen — Traditional contact centers were designed for the era where the customer service offered a single telephone number, single queue, and…

Medium·Jul 10