Home Depot realigns leadership to drive innovation

Retail Customer Experience·1d ago

Home Depot reshuffles leadership to accelerate tech innovation

The company is consolidating tech teams under the leadership of its new executive vice president and CTO as part of this effort.

Retail Dive·Aug 6

The Home Depot Delivers Customer Store Phone Support Four Times Faster Using Google Cloud’s Gemini Enterprise for Customer Experience

The Home Depot·Jul 31

5 Jobs Where Human Intelligence Still Beats Artificial Intelligence

by Karen Becker — Artificial intelligence (AI) is transforming the way people work. From writing and data analysis to customer service and software…

Medium·Jul 28

Uber Cuts 10% of Customer Service Jobs, Citing ‘Embrace’ of AI

Yahoo Finance·Jul 23

Everyone Is Automating Customer Service With AI. We Think Most of Them Are Making a Mistake.

by Desmond — Full automation sounds like the future. We’ve seen what it actually produces. It’s not good.

Medium·Jul 19

τ-bench Explained: Can an AI Agent Be Helpful and Still Follow the Rules?

by Riddhi Kamleshkumar Vyas — Why customer-service agents need more than good conversation, and how τ-bench tests tool use, policy compliance, and consistency

Medium·4d ago

Introducing Rivet — AI customer chat for ecommerce

by Top X — Rivet is an AI customer service chatbot for online stores.

Medium·Aug 4

Can Home Depot's Reorg Deliver a Connected Customer Experience?

New leadership roles, a Gemini-powered voice agent and a rising satisfaction score — but sales growth still hasn't followed yet.

CMSWire·Jul 31

How We Built Apex Leads Group Into More Than Just Another Marketing Agency

by Jorge Benitez — The story of how we stopped selling “leads” and started building complete growth systems for contractors and home-service companies.

Medium·Jul 25

How AI Helps Home Service Contractors Become Visible Online: 3 Ways AI Strategies Level The Playing…

by Christina Martin — Accordion to a recent study, switching the words of a sentence with a musical instrument can often go unnoticed.

Medium·Jul 21

My Ebike Delivery Went Missing. When I Tried to Recover It, I Ended Up in Chatbot Hell

Companies’ increasing reliance on AI chatbots isn’t making the customer service experience smarter. It’s just making it more infuriating.

Wired AI·Jul 15

Enterprise AI Governance: A Practical Framework for Building Secure, Responsible, and Scalable AI…

by synovergetechnologies — Artificial intelligence has moved beyond experimentation. Today, enterprises are integrating AI into customer service, software…

Stackademic·Aug 7

Why AI Cyber Security Should Be Part of Every AI Project From Day One

by aniljith — Artificial intelligence is helping businesses improve customer service, automate repetitive tasks, analyze large datasets, and support…

Medium·Aug 3

Production Postmortems #2: The Support Agent That Invented a Policy — and Cost Its Company in Court

by Suresh Kumar Ariya Gowder — A customer-service chatbot confidently described a refund policy that didn’t exist. A tribunal ruled the company had to honor it anyway…

Think in AI Agents·Jul 31

AI Can Write the Objective. Can It Defend It?

by JENNIFER THOMPSON — Ask any current AI model to write learning objectives for a customer service course and, in about three seconds, you will get something…

Medium·Jul 24

How to Land a Job in AI Security: A Practical Career Roadmap

by Vivian Aranha — Artificial intelligence is rapidly becoming part of customer service, software development, finance, healthcare, cybersecurity, operations…

DevSecOps & AI·Jul 20

20 Companies That Hire for Remote Customer Service Jobs

Money Talks News·Jul 15